Serval experienced a minor incident on July 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 23, 2026, 03:36 PM UTC
Type: Incident Duration: 10 days, 21 hours and 19 minutes Affected Components: Third Party: OpenAI → APIs → Chat Completions, Third Party: OpenAI → APIs → Responses Jul 23, 15:36:02 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 23, 17:58:26 GMT+0 - Identified - We are continuing to work on implementing a mitigation. Jul 23, 20:22:48 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 24, 11:34:20 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 24, 19:33:22 GMT+0 - Resolved - All impacted services have now fully recovered. Jul 23, 15:56:57 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 23, 16:08:37 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation. Jul 24, 10:06:05 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 23, 16:48:54 GMT+0 - Identified - We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation with the downstream infrastructure provider. Jul 23, 17:36:32 GMT+0 - Identified - We are continuing to work on implementing a mitigation. Jul 23, 18:50:34 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Jul 23, 19:37:21 GMT+0 - Investigating - We are investigating the issue for the listed services. Jul 24, 09:56:47 GMT+0 - Investigating - We are investigating the issue for the listed services.