Serval experienced a minor incident on August 31, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 31, 2026, 10:27 PM UTC
Type: Incident Duration: 20 days, 13 hours and 49 minutes Affected Components: Third Party: OpenAI → APIs → Responses Sep 1, 01:46:22 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Aug 31, 22:27:56 GMT+0 - Identified - We have identified an issue causing elevated latency for some Responses API requests. We are working on implementing a mitigation. Aug 31, 23:13:46 GMT+0 - Monitoring - We have applied a mitigation and are monitoring recovery. Sep 1, 15:15:09 GMT+0 - Identified - We have identified elevated latencies impacting Responses API on the US endpoint. Sep 1, 17:36:17 GMT+0 - Identified - We are implementing the mitigation. Sep 1, 18:09:31 GMT+0 - Monitoring - We have applied the mitigation and are monitoring the recovery. Sep 1, 19:05:46 GMT+0 - Resolved - All impacted services have now fully recovered.