Serval incident

Issues with help agent responses and running workflows

Major Resolved

Serval experienced a major incident on September 4, 2026 affecting Application and Workflows, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 07:57 PM UTC
Resolved
Sep 04, 2026, 08:27 PM UTC
Duration
30m
Detected by Pingoru
Sep 04, 2026, 07:57 PM UTC

Affected components

ApplicationWorkflows

Update timeline

  1. investigating Sep 04, 2026, 07:57 PM UTC

    We are currently investigating this incident.

  2. identified Sep 04, 2026, 08:11 PM UTC

    We have identified a root cause and are implementing a fix.

  3. monitoring Sep 04, 2026, 08:13 PM UTC

    We implemented a fix and are currently monitoring recovery.

  4. monitoring Sep 04, 2026, 08:18 PM UTC

    We are observing a return to normal behavior and are continuing to monitor recovery.

  5. resolved Sep 04, 2026, 08:27 PM UTC

    This incident has been mitigated. We are working to implement long-term preventative fixes.