Sertifi Outage History

Sertifi had 5 outages in the last 2 years totaling 41h 26m of downtime — averaging 0.2 incidents per month.

There were 5 Sertifi outages since March 25, 2026 totaling 41h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sertifi.com

Minor September 24, 2026

Authorization Service Unavailable - fps.sertifi.com Connection Refused

Detected by Pingoru: Sep 24, 2026, 04:00 PM UTC
Resolved: Sep 25, 2026, 10:30 PM UTC
Duration: 1d 6h

Affected: Authorizations (Authorizations)

Timeline · 3 updates

identified Sep 24, 2026, 04:00 PM UTC

We are currently investigating reports of customers unable to submit authorization forms and receiving a "refused to connect" error message. Our team is actively working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon...
investigating Sep 24, 2026, 06:45 PM UTC

We are currently investigating 3rd party provider impacting a subset of users when creating Authorizations. Our team is working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon as more information becomes available. ...
resolved Sep 25, 2026, 10:30 PM UTC

The issue has been resolved, and our team is monitoring the situation to ensure stability. Users should no longer experience any disruptions, but we will continue to closely monitor the system. If you encounter any further issues, please reach out to our support team.

Read the full incident report →

Minor September 18, 2026

Connection Issues for Salesforce Customers

Detected by Pingoru: Sep 18, 2026, 05:15 PM UTC
Resolved: Sep 18, 2026, 08:45 PM UTC
Duration: 3h 30m

Timeline · 3 updates

identified Sep 18, 2026, 05:15 PM UTC

We are investigating reports of connection issues for Salesforce customers.
investigating Sep 18, 2026, 06:37 PM UTC

We have implemented a change that will allow customers to reestablish and persist the Salesforce connection. We are working on a change to reset events which reached their max retry so impacted events can resume.
resolved Sep 18, 2026, 08:45 PM UTC

We have resolved this issue and have reset impacted events so they can retry. Some customers may still need to reconnect to salesforce. Super admins can go to administration>Account Settings>Real time Updates>Reconnect to do so.

Read the full incident report →

Minor June 9, 2026

Unable to View and Download Documents

Detected by Pingoru: Jun 09, 2026, 08:35 PM UTC
Resolved: Jun 09, 2026, 08:35 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 09, 2026, 08:35 PM UTC

The issue has been successfully resolved, and all services are now operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any problems, please contact our support team.

Read the full incident report →

Minor April 28, 2026

[INVESTIGATING] - Application Unreachable

Detected by Pingoru: Apr 28, 2026, 02:54 PM UTC
Resolved: Apr 28, 2026, 09:12 PM UTC
Duration: 6h 18m

Affected: Payment services (Payment services)Payments (Payments)Integration (Integration)Digital Contracts and e-Signatures (Digital Contracts and e-Signatures)Authorizations (Authorizations)NextGen Platform (NextGen Platform)

Timeline · 4 updates

identified Apr 28, 2026, 02:54 PM UTC

We have identified an issue affecting some users while attempting to navigate to portals in the NextGen application. Users may encounter a "Whoops! Something went wrong" error when accessing portal pages. Our team is actively working on a resolution and apologize for the disruption.
investigating Apr 28, 2026, 05:13 PM UTC

We are currently investigating reports of our application being unreachable at the moment. Our team is actively working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon as more information becomes available.
identified Apr 28, 2026, 07:51 PM UTC

We have identified the root cause of today's service disruption as a third-party infrastructure incident with Cloudflare. Our team has implemented a fix and services should now be accessible for all customers. We are actively monitoring to confirm full stability. We will provide a final...
resolved Apr 28, 2026, 09:12 PM UTC

We have successfully implemented a workaround to restore application services during the ongoing Cloudflare outage. For more information about the Cloudflare outage, please see here; Cloudflare Status. We apologize for any inconvenience this may...

Read the full incident report →

Minor March 25, 2026

Payments Unable to Process

Detected by Pingoru: Mar 25, 2026, 04:55 PM UTC
Resolved: Mar 25, 2026, 06:02 PM UTC
Duration: 1h 7m

Affected: Payment services (Payment services)Payments (Payments)

Timeline · 2 updates

investigating Mar 25, 2026, 04:55 PM UTC

We have identified the issue causing payments to not process. Our team is now working on implementing a solution to resolve the issue. We understand the impact this may have and appreciate your continued patience. Further updates will be provided shortly.
resolved Mar 25, 2026, 06:02 PM UTC

The issue has been successfully resolved, and all services are now operating normally. We apologize for any inconvenience this may have caused. If you continue to experience any problems, please contact our support team.

Read the full incident report →