Sertifi incident
Authorization Service Unavailable - fps.sertifi.com Connection Refused
Sertifi experienced a minor incident on September 24, 2026 affecting Authorizations (Authorizations), lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 04:00 PM UTC
We are currently investigating reports of customers unable to submit authorization forms and receiving a "refused to connect" error message. Our team is actively working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon...
- investigating Sep 24, 2026, 06:45 PM UTC
We are currently investigating 3rd party provider impacting a subset of users when creating Authorizations. Our team is working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon as more information becomes available. ...
- resolved Sep 25, 2026, 10:30 PM UTC
The issue has been resolved, and our team is monitoring the situation to ensure stability. Users should no longer experience any disruptions, but we will continue to closely monitor the system. If you encounter any further issues, please reach out to our support team.