[INVESTIGATING] - Application Unreachable

Update timeline

1. identified Apr 28, 2026, 02:54 PM UTC

   We have identified an issue affecting some users while attempting to navigate to portals in the NextGen application. Users may encounter a "Whoops! Something went wrong" error when accessing portal pages. Our team is actively working on a resolution and apologize for the disruption.

2. investigating Apr 28, 2026, 05:13 PM UTC

   We are currently investigating reports of our application being unreachable at the moment. Our team is actively working to identify the root cause and assess the impact on our services. We appreciate your patience and will provide updates as soon as more information becomes available.

3. identified Apr 28, 2026, 07:51 PM UTC

   We have identified the root cause of today's service disruption as a third-party infrastructure incident with Cloudflare. Our team has implemented a fix and services should now be accessible for all customers. We are actively monitoring to confirm full stability. We will provide a final...

4. resolved Apr 28, 2026, 09:12 PM UTC

   We have successfully implemented a workaround to restore application services during the ongoing Cloudflare outage. For more information about the Cloudflare outage, please see here; Cloudflare Status. We apologize for any inconvenience this may...