Sertifi incident

Connection Issues for Salesforce Customers

Minor Resolved View vendor source →

Sertifi experienced a minor incident on September 18, 2026, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 05:15 PM UTC
Resolved
Sep 18, 2026, 08:45 PM UTC
Duration
3h 30m
Detected by Pingoru
Sep 18, 2026, 05:15 PM UTC

Update timeline

  1. identified Sep 18, 2026, 05:15 PM UTC

    We are investigating reports of connection issues for Salesforce customers.

  2. investigating Sep 18, 2026, 06:37 PM UTC

    We have implemented a change that will allow customers to reestablish and persist the Salesforce connection. We are working on a change to reset events which reached their max retry so impacted events can resume.

  3. resolved Sep 18, 2026, 08:45 PM UTC

    We have resolved this issue and have reset impacted events so they can retry. Some customers may still need to reconnect to salesforce. Super admins can go to administration>Account Settings>Real time Updates>Reconnect to do so.