Account emails not being delivered

Update timeline

1. investigating Nov 11, 2026, 07:52 AM UTC

   Since 21:37 UTC on November 10, some account emails from Sentry have not been delivered. This includes email address verification, adding new email addresses, and emails sent when you create an account or organization. Organization invites and password reset emails may also be affected. Alert and notification emails are being delivered as normal. We're investigating and working on a fix. Emails sent during this time may not arrive, so you might need to request a new verification email, invite or password reset once this is resolved. We'll post another update within the next hour.

2. resolved Nov 11, 2026, 08:34 AM UTC

   This incident was caused by an infrastructure configuration change, which we reverted at 08:15 UTC on November 11. Account emails have been delivered normally since then. Emails that failed between 21:37 UTC on November 10 and 08:15 UTC on November 11 won't be re-sent automatically. If you were waiting for an email verification, a new email address confirmation, an organization invite or a password reset during that time, please request a new one. We're sorry for the trouble.