Sendcloud incident
GLS IT- Label validation issues | GLS IT - Problemi di convalida delle etichette
Sendcloud experienced a minor incident on January 30, 2026 affecting IT, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 10:28 AM UTC
Status: Investigating We are currently investigating an issue preventing users from successfully validating GLS IT labels Stiamo attualmente indagando su un problema che impedisce agli utenti di convalidare correttamente le etichette IT GLS. Affected components IT (Operational) GLS Italy (Partial outage)
- investigating Jan 28, 2026, 04:29 PM UTC
Status: Investigating We are in contact with the carrier to further investigate this issue. Siamo in contatto con il corriere per approfondire la questione. Affected components IT (Operational) GLS Italy (Partial outage)
- monitoring Jan 30, 2026, 09:46 AM UTC
Status: Monitoring Thursday, 29th January, a fix was deployed at 15:00 CET.The shipments created after the revert should be confirmed without issues. For the shipments created while the fix was being processed, we recommend getting in touch with GLS to confirm the shipments on their side and proceed to forward the packages. Giovedì 29 gennaio è stata distribuita una correzione alle 15:00 CET.Le spedizioni create dopo il ripristino dovrebbero essere confermate senza problemi. Per le spedizioni create mentre la correzione era in fase di applicazione, consigliamo di contattare GLS per confermare le spedizioni dal loro lato e procedere con l’inoltro dei pacchi. Affected components IT (Operational) GLS Italy (Operational)
- resolved Jan 30, 2026, 03:44 PM UTC
Status: Resolved This incident has been resolved. Affected components IT (Operational) GLS Italy (Operational)