Degraded Performance in Order Imports

Update timeline

1. investigating Mar 18, 2026, 08:19 AM UTC

   Status: Investigating We are currently investigating an issue affecting the order import process, which may result in some orders not being imported. According to initial reports, both Shopify and WooCommerce integrations may be affected. We are currently investigating and will confirm the impact once our analysis is complete. Affected components Shopify (Partial outage) WooCommerce (Partial outage)

2. investigating Mar 18, 2026, 08:24 AM UTC

   Status: Investigating Following our initial investigation, we can confirm that the integrations listed below are affected. Our team is continuing to investigate the issue. We will share more information as soon as it becomes available. Affected integrations:AmazonCCVEbayEtsyShopifyPrestashopWoocomerceLightspeed Affected components Amazon (Degraded performance) Etsy (Degraded performance) WooCommerce (Degraded performance) Lightspeed eCommerce (Degraded performance) CCV shop (Degraded performance) Shopify (Degraded performance) Prestashop (Degraded performance)

3. identified Mar 18, 2026, 08:39 AM UTC

   Status: Identified We have identified the root cause of the issue, and our team is currently preparing a fix. We are working to deploy the solution as soon as possible and will share further updates shortly. Affected components Prestashop (Degraded performance) Amazon (Degraded performance) Etsy (Degraded performance) WooCommerce (Degraded performance) Lightspeed eCommerce (Degraded performance) CCV shop (Degraded performance) Shopify (Degraded performance)

4. monitoring Mar 18, 2026, 09:14 AM UTC

   Status: Monitoring The team has deployed a fix, and we are currently monitoring the outcome to ensure the issue is fully resolved. Affected components Shopify (Degraded performance) Prestashop (Degraded performance) Amazon (Degraded performance) Etsy (Degraded performance) WooCommerce (Degraded performance) Lightspeed eCommerce (Degraded performance) CCV shop (Degraded performance)

5. monitoring Mar 18, 2026, 09:58 AM UTC

   Status: Monitoring The issue has been resolved for the affected integrations, with the exception of Shopify. We are continuing to investigate why Shopify users may still be experiencing issues with order imports. We will provide further updates as soon as more information becomes available. Affected components Amazon (Operational) Etsy (Operational) WooCommerce (Operational) Lightspeed eCommerce (Operational) CCV shop (Operational) Shopify (Degraded performance) Prestashop (Operational)

6. resolved Mar 18, 2026, 12:48 PM UTC

   Status: Resolved This incident has been resolved. Affected components CCV shop (Operational) Shopify (Operational) Prestashop (Operational) Amazon (Operational) Etsy (Operational) WooCommerce (Operational) Lightspeed eCommerce (Operational)