Segment incident

Data processing pipeline issue

Major Resolved View vendor source →

Segment experienced a major incident on July 26, 2026 affecting Engage (US) and Data Processing Pipeline (US) and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 01:43 AM UTC
Resolved
Jul 26, 2026, 04:10 AM UTC
Duration
2h 27m
Detected by Pingoru
Jul 26, 2026, 01:43 AM UTC

Affected components

Engage (US)Data Processing Pipeline (US)Journeys (US)

Update timeline

  1. identified Jul 26, 2026, 01:43 AM UTC

    We have identified an issue impacting data processing affecting multiple components.

  2. monitoring Jul 26, 2026, 03:02 AM UTC

    A fix has been implemented, and we are actively monitoring the results.

  3. resolved Jul 26, 2026, 04:10 AM UTC

    This incident has been resolved.