Segment incident

Audience Preview Unavailable

Major Resolved View vendor source →

Segment experienced a major incident on April 13, 2026 affecting Web Interface (US) and Web Interface (EU), lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 07:02 PM UTC
Resolved
Apr 13, 2026, 07:19 PM UTC
Duration
16m
Detected by Pingoru
Apr 13, 2026, 07:02 PM UTC

Affected components

Web Interface (US)Web Interface (EU)

Update timeline

  1. investigating Apr 13, 2026, 07:02 PM UTC

    We are currently investigating an issue where the Audience Previews are not loading for some customers.

  2. investigating Apr 13, 2026, 07:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 13, 2026, 07:19 PM UTC

    The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally.