Resolved after 4 hours 42 minutes, affecting Central API and Imago and 1 more, on November 18, 2025.
We have observed most of our services are now back online. Though, some are experiencing intermittent issues. We will continue to investigate and monitor.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:33 PM UTC
We have identified that the issue is related to one of our upstream providers. This is causing intermittent connectivity issues for some services, including: - my.seequent.com - Imago Portal - Evo Portal - Central Portal - Oasis montaj Desktop - AGS Desktop Our team is actively working with the provider to mitigate the impact and restore normal service as quickly as possible.
- identified Nov 18, 2025, 12:41 PM UTC
Identified - We have identified that the issue is related to one of our upstream providers. This is causing intermittent connectivity issues for some services, including: - my.seequent.com - Imago Portal - Evo Portal - Central Portal - Oasis montaj Desktop - AGS Desktop Our team continue to actively working with the provider to mitigate the impact and restore normal service as quickly as possible.
- identified Nov 18, 2025, 01:51 PM UTC
Identified - We have identified that the issue is related to one of our upstream providers. This is causing intermittent connectivity issues for some services, including: - my.seequent.com - Imago Portal - Evo Portal - Central Portal - Oasis montaj Desktop - AGS Desktop - Leapfrog Our provider has indicated that they are actively working on restoring their service. We will provide another update once the services have been restored.
- identified Nov 18, 2025, 01:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:20 PM UTC
Our upstream provider, Cloudflare, is currently experiencing an issue that is affecting internet services more broadly, and they are working to restore normal service. We will provide another update once the service has been restored.
- monitoring Nov 18, 2025, 03:05 PM UTC
Cloudflare has indicated that a fix has been implemented. We are seeing Seequent services beginning to recover. We will continue to monitor for now until we can confirm all services are back online.
- monitoring Nov 18, 2025, 04:05 PM UTC
We have observed most of our services are now back online. Though, some are experiencing intermittent issues. We will continue to investigate and monitor.
- resolved Nov 18, 2025, 05:15 PM UTC
All of our services are now back online.
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