SecurePay Australia experienced a minor incident on October 27, 2025 affecting Payment processing - IVR, lasting 23h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Payment processing - IVR
Update timeline
- identified Oct 27, 2025, 12:18 AM UTC
We have identified that some customers' payment IVRs are unable to connect. Callers may hear a message stating that the number is disconnected when attempting to pay over the phone. We are working with our telephony partner to resolve this issue.
- resolved Oct 28, 2025, 12:00 AM UTC
Our partner has resolved the issue and payment IVRs are functioning as normal.