Resolved after 23 hours 42 minutes, affecting Payment processing - IVR, on October 27, 2025.
We have identified that some customers' payment IVRs are unable to connect. Callers may hear a message stating that the number is disconnected when attempting to pay over the phone. We are working with our telephony partner to resolve this issue.
Affected components
Update timeline
- identified Oct 27, 2025, 12:18 AM UTC
We have identified that some customers' payment IVRs are unable to connect. Callers may hear a message stating that the number is disconnected when attempting to pay over the phone. We are working with our telephony partner to resolve this issue.
- resolved Oct 28, 2025, 12:00 AM UTC
Our partner has resolved the issue and payment IVRs are functioning as normal.
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