SecurePay Australia Outage History

SecurePay Australia had 3 outages in the last 2 years totaling 6h 58m of downtime — averaging 0.1 incidents per month.

There were 3 SecurePay Australia outages since October 27, 2025 totaling 6h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://securepay.statuspage.io

Critical May 19, 2026

Payment IVR Outage

Detected by Pingoru: May 19, 2026, 11:50 PM UTC
Resolved: May 20, 2026, 03:46 AM UTC
Duration: 3h 55m

Affected: Payment processing - IVR

Timeline · 4 updates

investigating May 19, 2026, 11:50 PM UTC

We have identified that customers' payment IVRs are unable to connect as of approximately 08:20 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. We apologise for the inconvenience.
investigating May 20, 2026, 12:23 AM UTC

Our team is continuing to work with our telephony vendor to resolve this issue. This is also impacting our Support phone number. To contact us during this issue, please dial landline +61 3 9245 6751 to speak to our team.
monitoring May 20, 2026, 02:55 AM UTC

A fix has been implemented by our provider, and calls are being routed as normal. Our team is monitoring the service to ensure no further issues are in play. Our support number 1300 786 756 is once again available.
resolved May 20, 2026, 03:46 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 13, 2026

Payment IVR Degradation

Detected by Pingoru: Apr 13, 2026, 03:16 AM UTC
Resolved: Apr 13, 2026, 04:44 AM UTC
Duration: 1h 27m

Affected: Payment processing - IVR

Timeline · 4 updates

investigating Apr 13, 2026, 03:16 AM UTC

We have identified that customers' payment IVRs are unable to connect from 11:00 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. Sorry for the inconvenience.
identified Apr 13, 2026, 03:36 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 13, 2026, 03:51 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 13, 2026, 04:44 AM UTC

This incident has been resolved.

Read the full incident report →

Minor February 21, 2026

Transaction Processing Issue - ANZ Acquired

Detected by Pingoru: Feb 21, 2026, 08:57 AM UTC
Resolved: Feb 21, 2026, 10:33 AM UTC
Duration: 1h 35m

Affected: Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchPayment Processing - SecurePay API

Timeline · 2 updates

identified Feb 21, 2026, 08:57 AM UTC

Our partner has confirmed they are experiencing degradation on their bank link and are investigating the issue. Merchants with ANZ for their acquirer are experiencing some errors while payment processing. We are investigating with the Vendor and will provide updates once available.
resolved Feb 21, 2026, 10:33 AM UTC

We've received confirmation that the issue has been resolved by our vendor, and transactions are now processing as expected.

Read the full incident report →