SecurePay Australia incident

SecurePay Service Degradation - SecurePay API Customer Test Environment

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on May 13, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2024, 11:16 PM UTC
Resolved
May 15, 2024, 12:38 AM UTC
Duration
1d 1h
Detected by Pingoru
May 13, 2024, 11:16 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. identified May 13, 2024, 11:16 PM UTC

    We are currently investigating an issue affecting transactions in the SecurePay API Customer Test Environment. Some transactions are experiencing degradation resulting in an internal 500 errors. We will provide further updates when more information is available.

  2. resolved May 15, 2024, 12:38 AM UTC

    This incident has been resolved. Service has been restored and we're currently monitoring the platform. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.