SecurePay Australia experienced a notice incident on April 13, 2026 affecting Payment processing - IVR, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Payment processing - IVR
Update timeline
- investigating Apr 13, 2026, 03:16 AM UTC
We have identified that customers' payment IVRs are unable to connect from 11:00 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. Sorry for the inconvenience.
- identified Apr 13, 2026, 03:36 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 04:44 AM UTC
This incident has been resolved.