SecurePay Australia experienced a critical incident on May 19, 2026 affecting Payment processing - IVR, lasting 3h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 11:50 PM UTC
We have identified that customers' payment IVRs are unable to connect as of approximately 08:20 am AEST. Callers may be able to ring the number but later disconnected when attempting to pay over the phone. We are currently investigation this issue. We apologise for the inconvenience.
- investigating May 20, 2026, 12:23 AM UTC
Our team is continuing to work with our telephony vendor to resolve this issue. This is also impacting our Support phone number. To contact us during this issue, please dial landline +61 3 9245 6751 to speak to our team.
- monitoring May 20, 2026, 02:55 AM UTC
A fix has been implemented by our provider, and calls are being routed as normal. Our team is monitoring the service to ensure no further issues are in play. Our support number 1300 786 756 is once again available.
- resolved May 20, 2026, 03:46 AM UTC
This incident has been resolved.