SecurePay Australia incident

Third Party (Fiserv) - Service Degradation - Transaction Processing

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on June 23, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2024, 10:36 PM UTC
Resolved
Jun 24, 2024, 12:28 AM UTC
Duration
1h 51m
Detected by Pingoru
Jun 23, 2024, 10:36 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchPayment Processing - SecurePay API

Update timeline

  1. identified Jun 23, 2024, 10:36 PM UTC

    Our upstream network provider Fiserv has identified intermittent timeouts to transitions. Some merchants may receive declined 123 response codes. Our team is working with Fiserv while they remediate the issue and an update will be provided when available.

  2. monitoring Jun 24, 2024, 12:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2024, 12:28 AM UTC

    This incident has been resolved.