SecurePay Australia incident

SecurePay - Direct Entry Transaction Processing Delay

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on July 15, 2024 affecting Payment processing - Batch, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 09:54 PM UTC
Resolved
Jul 15, 2024, 09:54 PM UTC
Duration
—
Detected by Pingoru
Jul 15, 2024, 09:54 PM UTC

Affected components

Payment processing - Batch

Update timeline

  1. resolved Jul 15, 2024, 09:54 PM UTC

    Our regular Direct Entry payment processing that runs at 20:30 each night was impacted. As a result, Direct Entry payments due to process on the 15/07 have been slightly delayed. We have remediated the issue with our vendor and these transactions will now process this morning at 09:45. We apologise for the inconvenience this has caused. If you have any questions, please contact our Customer Experience team we are still contactable via email [email protected] to assist with queries.