SecurePay Australia incident

SecurePay intermittent - Transaction processing issue - Fiserv Gateway Link

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on August 22, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 8h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 03:18 PM UTC
Resolved
Aug 22, 2024, 11:33 PM UTC
Duration
8h 15m
Detected by Pingoru
Aug 22, 2024, 03:18 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. monitoring Aug 22, 2024, 03:18 PM UTC

    We have identified an issue resulting in intermittent transaction processing degradation between from 22:08 22-August. Some transactions are timing out with 123 response codes. We have engaged Fiserv who are assisting in restoration. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  2. resolved Aug 22, 2024, 11:33 PM UTC

    This incident has been resolved and transactions are processing as normal. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.