SecurePay Australia incident

EMV 3DS Service Degradation

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on September 2, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2024, 01:59 AM UTC
Resolved
Sep 02, 2024, 05:26 AM UTC
Duration
3h 27m
Detected by Pingoru
Sep 02, 2024, 01:59 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment Processing - SecurePay API

Update timeline

  1. identified Sep 02, 2024, 01:59 AM UTC

    We have identified an issue affecting the EMV 3DS authentication service, and are working toward a fix. Sites using EMV 3DS may experience errors when users attempt to authenticate before payment. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  2. monitoring Sep 02, 2024, 02:42 AM UTC

    A fix has been applied, and EMV 3DS transactions are now processing at expected volumes. This incident is now in monitoring.

  3. resolved Sep 02, 2024, 05:26 AM UTC

    This incident has been resolved by the fix previously implemented, and all services are healthy. Please reach out to our Customer Experience team on 1300 786 756, option 2, if you have any concerns.