SecurePay Australia incident

SecureBill - Service Degradation - Transaction Processing

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on September 3, 2024 affecting Payment Processing - Web (SecureFrame, DirectPost, SecureBill), lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 01:01 AM UTC
Resolved
Sep 03, 2024, 01:38 AM UTC
Duration
36m
Detected by Pingoru
Sep 03, 2024, 01:01 AM UTC

Affected components

Payment Processing - Web (SecureFrame, DirectPost, SecureBill)

Update timeline

  1. investigating Sep 03, 2024, 01:01 AM UTC

    We have identified an issue currently affecting SecureBill transactions. Our technical team is engaged and investigating further. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

  2. resolved Sep 03, 2024, 01:38 AM UTC

    Please be advised that an issue affecting SecureBill was identified. A small subset of transactions timed out and were not able to be processed. This is now resolved. If your customer tries again the transactions will be successfully processed