SecurePay Australia incident

SecurePay Multicurrency/Dynamic Currency Conversion - Service Unavailable

Notice Resolved View vendor source →

SecurePay Australia experienced a notice incident on September 13, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2024, 04:23 AM UTC
Resolved
Sep 13, 2024, 05:28 AM UTC
Duration
1h 4m
Detected by Pingoru
Sep 13, 2024, 04:23 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment Processing - SecurePay API

Update timeline

  1. identified Sep 13, 2024, 04:23 AM UTC

    We are currently investigating an issue with our vendor on our Multicurrency/Dynamic Currency Conversion service. The service is currently unavailable and transactions are timing out. If you have any questions or concerns please feel free to reach out to us at [email protected] or 1300 786 756.

  2. investigating Sep 13, 2024, 04:25 AM UTC

    We are currently investigating this issue.

  3. resolved Sep 13, 2024, 05:28 AM UTC

    This incident has been resolved.