SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on October 29, 2024 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 09:52 PM UTC
Resolved
Oct 30, 2024, 12:07 AM UTC
Duration
2h 15m
Detected by Pingoru
Oct 29, 2024, 09:52 PM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

  1. investigating Oct 29, 2024, 09:52 PM UTC

    Our upstream network provider Fiserv has identified intermittent timeouts to transactions. Some merchants may receive declined 123 response codes. Our team is working with Fiserv while they remediate the issue and an update will be provided when available.

  2. investigating Oct 29, 2024, 09:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 29, 2024, 10:56 PM UTC

    A fix has been implemented by our partner, and we are monitoring current performance. Transaction responses should return to normal.

  4. monitoring Oct 29, 2024, 11:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 29, 2024, 11:05 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 30, 2024, 12:07 AM UTC

    All services are running as normal and this incident is now resolved. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.