SecurePay Australia incident

SecurePay - Service Degradation - Fiserv Transaction Processing

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on March 27, 2025 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 12:46 AM UTC
Resolved
Mar 27, 2025, 01:47 AM UTC
Duration
1h
Detected by Pingoru
Mar 27, 2025, 12:46 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment Processing - SecurePay API

Update timeline

  1. investigating Mar 27, 2025, 12:46 AM UTC

    We have identified an issue currently affecting a section of SecurePay Transactions. Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes. Fiserv is currently investigating a service disruption to multiple platforms. If you have any questions, please contact our Customer Experience team via email [email protected] or on 1300 786 756 option 2.

  2. resolved Mar 27, 2025, 01:47 AM UTC

    This incident has been resolved.