SecurePay Australia incident

SecurePay - Service Degradation - Fiserv Transaction Processing

Minor Resolved View vendor source →

SecurePay Australia experienced a minor incident on April 14, 2025 affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 12:41 AM UTC
Resolved
Apr 14, 2025, 01:30 AM UTC
Duration
48m
Detected by Pingoru
Apr 14, 2025, 12:41 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment Processing - SecurePay API

Update timeline

  1. identified Apr 14, 2025, 12:41 AM UTC

    We have identified an issue currently affecting a section of SecurePay Transactions. Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes. Fiserv is currently investigating a service disruption to multiple platforms. If you have any questions, please contact our Customer Experience team via email [email protected] or on 1300 786 756 option 2.

  2. resolved Apr 14, 2025, 01:30 AM UTC

    This incident has been resolved.