SecurePay Australia incident

SecurePay - Service Degradation - Transaction Processing

Resolved after 1 day 23 hours, affecting Payment Processing - API (XML API, Java API) and Payment Processing - Web (SecureFrame, DirectPost, SecureBill) and 1 more, on October 28, 2023.

monitoring Oct 28, 2023, 01:59 AM UTC

We have identified an outage between 11:48 a.m. to 12:02 p.m. that has caused an impact on all transactions. Transactions timed out and will need to be retried. We have implemented a fix and our technical team is engaged in further investgation

Started: Oct 28, 2023, 01:16 AM UTC
Resolved: Oct 30, 2023, 01:00 AM UTC
Duration: 1d 23h
Detected by Pingoru: Oct 28, 2023, 01:16 AM UTC

Affected components

Payment Processing - API (XML API, Java API)Payment Processing - Web (SecureFrame, DirectPost, SecureBill)Payment processing - IVRPayment processing - BatchMerchant PortalSecurePay Test EnvironmentPayment Processing - SecurePay API

Update timeline

investigating Oct 28, 2023, 01:16 AM UTC

We have identified an issue currently affecting SecurePay transactions. Our technical team is engaged and investigating further
monitoring Oct 28, 2023, 01:59 AM UTC

We have identified an outage between 11:48 a.m. to 12:02 p.m. that has caused an impact on all transactions. Transactions timed out and will need to be retried. We have implemented a fix and our technical team is engaged in further investgation
resolved Oct 30, 2023, 01:00 AM UTC

This incident has been resolved.

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