Ongoing since 03:09 PM UTC.
We are currently investigating an issue affecting subscription purchases, upgrades, cancellations, and other billing-related changes. Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges. If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges. Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Update timeline
- investigating Nov 02, 2026, 03:09 PM UTC
We are currently investigating an issue affecting subscription purchases, upgrades, cancellations, and other billing-related changes. Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges. If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges. Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
Your product runs on more than Screencastify
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services