Screencastify incident
Webcam Not Appearing During Full Screen Recordings.
Screencastify experienced a minor incident on September 14, 2026 affecting New recordings, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 05:27 PM UTC
We are investigating an issue where the webcam may not appear as expected when starting a Full Screen recording. Our team is actively working to identify and resolve the issue. Workaround: If your webcam does not appear, open the drawing tools, turn the camera off, and then turn it back on. The webcam should then display as expected. We’ll provide additional updates here as they become available.
- identified Sep 15, 2026, 05:42 PM UTC
Our team has identified a fix for the issue causing the webcam not to appear during full screen recordings. We’ll provide another update once the fix has been released.
- monitoring Sep 16, 2026, 03:30 PM UTC
The fix for the webcam not appearing during full screen recordings has been released for Chrome users. Chrome users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required. The fix for Microsoft Edge users is still pending approval and publication. We’ll continue monitoring and will provide another update once the Edge extension has been released.
- resolved Sep 18, 2026, 04:48 PM UTC
The fix for the webcam not appearing during full screen recordings is now available for both Chrome and Microsoft Edge users. Users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required. This incident is now resolved.