SchoolMessenger incident
Performance Matters - Degraded Application Performance
SchoolMessenger experienced a minor incident on October 5, 2026 affecting Performance Matters, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 03:07 PM UTC
We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
- identified Oct 05, 2026, 05:12 PM UTC
We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.
- monitoring Oct 06, 2026, 12:34 PM UTC
We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
- resolved Oct 06, 2026, 02:14 PM UTC
The issue reported for Performance Matters has been resolved and this incident has been closed.