Resolved after 1 hour 11 minutes, affecting SchoolMessenger Communicate and SchoolMessenger Presence, on November 12, 2026.
The performance degradation affecting SchoolMessenger has been resolved, and service performance has returned to normal. We apologize for any inconvenience caused.
Affected components
Update timeline
- identified Nov 12, 2026, 02:15 PM UTC
We've identified an issue that may cause some SchoolMessenger services to run slower than normal. The slowness is caused by heavy load on one of the systems that supports the service. Our engineering team is actively working to resolve the issue. We'll share an update as soon as we have more information. We appreciate your patience.
- monitoring Nov 12, 2026, 03:01 PM UTC
SchoolMessenger performance has been restored to normal levels. Our engineering team has addressed the issue that was causing some services to run slower than expected. We are monitoring the environment to confirm continued stability. We appreciate your patience while we worked to restore normal performance.
- resolved Nov 12, 2026, 03:27 PM UTC
The performance degradation affecting SchoolMessenger has been resolved, and service performance has returned to normal. We apologize for any inconvenience caused.
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