Scalepoint experienced a major incident on August 21, 2025 affecting All (Entire system affected) and Automation Engine and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.
Affected components
All (Entire system affected)Automation EngineCommunicationHUB MotorHUB HealthHUB PropertyMobile App (Scalepoint HUB Property)
Update timeline
- investigating Aug 21, 2025, 07:07 AM UTC
Some of our users who are using federation are currently experiencing issues logging into the CORE and HUB systems The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Aug 21, 2025, 09:05 AM UTC
We have identified the root cause of the issue and have reached out to affected parties with solution.
- monitoring Aug 21, 2025, 09:14 AM UTC
We are monitoring the issue
- resolved Aug 21, 2025, 11:15 AM UTC
This incident has been resolved.