Sardine Outage History

A fix has been implemented and results are being displayed in the Customer Intelligence page. We are monitoring the process until full service is restored.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Apr 22, 00:14 UTC Investigating - We are currently investigating this issue.

Mar 31, 16:31 UTC Resolved - The issue has been resolved by the upstream provider, and operations have now returned to normal for Sanctions, PEP, and Adverse Media services. Mar 31, 15:41 UTC Investigating - We are currently investigating this issue

Mar 17, 21:00 UTC Completed - The scheduled maintenance has been completed. Mar 17, 20:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 11, 13:04 UTC Scheduled - Upcoming Maintenance – No Expected Impact We will be performing scheduled database configuration changes during the following window. All services are expected to remain fully operational throughout the maintenance period. In the unlikely event of any disruption, we will post updates here immediately. EU: Mar 17th 20.00 UTC

Mar 17, 11:08 UTC Resolved - Issue has been resolved on March 16th 22:20 UTC Mar 16, 16:30 UTC Identified - The issue has been identified and the engineering team is working on a fix. A workaround fix is to clear cache and cookies.

Mar 12, 01:14 UTC Resolved - This incident has been resolved. Mar 11, 22:01 UTC Identified - Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags. Requests will go through fine but tags won't be created. Team identified root cause already and it's working on solving it. Persistent tags are also known as customer tags: https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard This ONLY affects Production US, no other environment.

Mar 4, 22:40 UTC Resolved - This incident has been resolved. Mar 4, 22:15 UTC Identified - The issue has been identified and a fix is being implemented. Mar 4, 22:15 UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar 4, 22:09 UTC Investigating - Team is already working on mitigation and resolution

Mar 2, 19:13 UTC Resolved - This incident has been resolved. Mar 2, 18:29 UTC Update - We are continuing to work on a fix for this issue. Mar 2, 18:25 UTC Identified - The issue has been identified and a fix is being implemented.

Feb 19, 20:59 UTC Resolved - This incident has been resolved. Feb 19, 16:50 UTC Identified - We are currently experiencing increased latency and timeouts due to service instability with our AI model provider (Google Gemini). Our team is monitoring the situation and working to restore normal performance.

Feb 19, 16:57 UTC Resolved - This incident has been resolved. Feb 19, 16:24 UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb 19, 14:56 UTC Identified - We are facing an issue that might cause sessions to NOT load in the dashboard. This does NOT affect risk assessment capabilities, it's simply a visual issue and our team is working on fixing it.

Feb 3, 16:29 UTC Resolved - This incident has been resolved. Feb 3, 12:41 UTC Identified - We have identified a lag in transaction processing for the Sardine dashboard and are actively working on resolution.

Jan 29, 08:20 UTC Resolved - The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services. Jan 29, 05:49 UTC Update - We have observed a noticeable improvement in latency and are continuing to work closely with the provider to stabilize the service. The team is actively monitoring the situation and will share another update once latency has fully returned to normal levels. Jan 28, 23:28 UTC Update - Latency issues started 15:00 UTC Jan 28th Jan 28, 23:27 UTC Update - We are continuing to investigate this issue. Jan 28, 23:22 UTC Investigating - We've noticed increased latency and even timeouts. Our team is working with the provider on getting more information and fixing the problem.

Jan 15, 19:09 UTC Resolved - This incident has been resolved. Jan 15, 17:24 UTC Identified - The issue has been identified and a fix is being implemented. Jan 15, 16:27 UTC Investigating - Some PATCH requests being sent to our business verification endpoint might fail. We are already working with our providers for fixing the issue.

Jan 9, 22:48 UTC Resolved - The start was 19:20 UTC and end was 19:45 am UTC. Jan 9, 19:52 UTC Investigating - The Dashboard is having intermittent timeouts. Our team is aware and working on the issue.