Samanage experienced a major incident on April 29, 2026 affecting Application (North America) and API, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 07:01 PM UTC
We are aware of an issue that caused the application to be unavailable for approximately two minutes. Our team is currently investigating the cause and monitoring the service to ensure it remains stable. Further updates will be posted here as more information becomes available.
- investigating Apr 29, 2026, 07:08 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 29, 2026, 07:56 PM UTC
The services are currently operating normally, and our engineering team is closely monitoring system performance to ensure continued stability. We will provide additional updates here if we observe any further impact or if additional action is required.
- resolved Apr 29, 2026, 11:28 PM UTC
After an extended period of monitoring, the issue has not resurfaced and we have not received any additional reports of impact. Service is operating normally and we are considering this incident resolved. If you continue to experience any issues or need further assistance, please contact us via email at [email protected], and our team will be happy to help.