Resolved after 1 hour 31 minutes, affecting Application (North America), on July 14, 2026.
After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at [email protected].
Affected components
Update timeline
- investigating Jul 14, 2026, 02:30 PM UTC
We are currently investigating an issue affecting SolarWinds Service Desk. Some users may be unable to access the application at this time. Our team is actively working to identify the cause and restore service as quickly as possible. We will share another update as soon as more information is available.
- investigating Jul 14, 2026, 02:44 PM UTC
We are continuing to investigate this issue.
- investigating Jul 14, 2026, 02:57 PM UTC
The application is accessible again, and service has been restored. Our team is continuing to monitor the application closely to ensure stability. We will provide another update if any further issues are identified.
- monitoring Jul 14, 2026, 03:05 PM UTC
Our team is continuing to monitor the application closely to ensure stability. Further updates will be shared as soon as they are available.
- resolved Jul 14, 2026, 04:01 PM UTC
After an extended period of monitoring, SolarWinds Service Desk is now operating normally. At this time, we consider the incident resolved. Root cause analysis (RCA) will be shared in the coming days once the investigation is complete. Should you require any additional assistance or experience any further issues, please contact us at [email protected].
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