Resolved after 6 hours 34 minutes, affecting Application (North America), on January 12, 2026.
The platform performance has greatly improved, and while that is the case, we are still seeing delays, at times, when navigating between pages. The engineering team found a high load on the database, which has been cleared for a couple of hours, and are now focusing efforts on the remaining delay issues. You can expect the next update in one hour.
Affected components
Update timeline
- investigating Jan 12, 2026, 07:49 PM UTC
We are currently seeing performance slowness within the Service Desk Application, and our team is investigating this matter. This impacts actions such as navigating through the Incidents page and other areas of the app.
- investigating Jan 12, 2026, 10:55 PM UTC
The platform performance has greatly improved, and while that is the case, we are still seeing delays, at times, when navigating between pages. The engineering team found a high load on the database, which has been cleared for a couple of hours, and are now focusing efforts on the remaining delay issues. You can expect the next update in one hour.
- resolved Jan 13, 2026, 02:23 AM UTC
This issue has been resolved.
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