Samanage incident

Process integrations currently not working and showing an "Unauthorized" error.

Resolved after 5 hours 56 minutes, affecting Application (North America) and Application (EMEA) and 1 more, on October 14, 2024.

resolved Oct 14, 2024, 09:59 PM UTC

This issue has been resolved. If you need further assistance, please contact us at [email protected].

Started
Oct 14, 2024, 04:02 PM UTC
Resolved
Oct 14, 2024, 09:59 PM UTC
Duration
5h 56m
Detected by Pingoru
Oct 14, 2024, 04:02 PM UTC

Affected components

Application (North America)Application (EMEA)Application (APAC)API (EMEA)API (APAC)APIInventory (EMEA)Inventory (APAC)InventoryEmail services (EMEA)

Update timeline

  1. investigating Oct 14, 2024, 04:02 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 14, 2024, 04:13 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 14, 2024, 05:09 PM UTC

    We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.

  4. monitoring Oct 14, 2024, 06:44 PM UTC

    A fix has been implemented. We will continue to monitor until we can confirm that no additional impact is expected.

  5. resolved Oct 14, 2024, 09:59 PM UTC

    This issue has been resolved. If you need further assistance, please contact us at [email protected].

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