Resolved after 2 hours 39 minutes, affecting Salto KS Web Application, on December 18, 2025.
We scaled up our services to help process the load and now we see emails are being sent instantly again. We are now marking this incident resolved.
Affected components
Update timeline
- investigating Dec 18, 2025, 06:08 PM UTC
Currently we are experiencing delays with our email service provider. Emails are taking over 1 hour to be processed but are being processed slowly. This affects all email related notifications such as, user sign up notifications and any configured notifications in-app. We are in touch with our provider and are hope to resolve this soon.
- resolved Dec 18, 2025, 07:09 PM UTC
We scaled up our services to help process the load and now we see emails are being sent instantly again. We are now marking this incident resolved.
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