Saltoks experienced a minor incident on December 18, 2025 affecting Salto KS Web Application, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Salto KS Web Application
Update timeline
- investigating Dec 18, 2025, 06:08 PM UTC
Currently we are experiencing delays with our email service provider. Emails are taking over 1 hour to be processed but are being processed slowly. This affects all email related notifications such as, user sign up notifications and any configured notifications in-app. We are in touch with our provider and are hope to resolve this soon.
- resolved Dec 18, 2025, 07:09 PM UTC
We scaled up our services to help process the load and now we see emails are being sent instantly again. We are now marking this incident resolved.