Saltoks had 10 outages in the last 2 years totaling 13h 48m of downtime — averaging 0.4 incidents per month.
There were 10 Saltoks outages since October 15, 2025 totaling 13h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We are looking into possible issues that could cause access not being propagated correctly (especially pin part), we will keep you updated.
The incident has been resolved. Our analysis identified that the issue was isolated to a single site. Remediation has been applied, and normal operation has been confirmed.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We are currently experiencing an incident with our datacenter provider, which is affecting connectivity for all IQ1 devices and a small portion of IQ2 devices connected via M2M. As a result, impacted devices may appear offline or be unreachable. We are actively working with them to resolve the issue as quickly as possible and will provide updates as more information becomes available. Offline access and Local Access Management (LAM) will continue to work as normal however new access rules will be unable to be synced to the offline devices and remote opening will not work.
The incident with our datacenter provider has now been resolved, and connectivity has been restored. IQ1 devices and the affected IQ2 devices connected via M2M should now be back online and operating normally. Thank you for your patience while we worked to resolve this issue.
Hello all, Our edge compute service provider Fastly was doing an Amsterdam datacenter expansion overnight, which affected the availability of their services. Our DevOps team worked during the night to migrate each service to bypass Fastly and were done with everything by 3:50am CET. We’ll be following up with Fastly for an investigation around what exactly happened and how to prevent this in the future. Thanks, The Salto CloudWorks team
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
Currently we are experiencing delays with our email service provider. Emails are taking over 1 hour to be processed but are being processed slowly. This affects all email related notifications such as, user sign up notifications and any configured notifications in-app. We are in touch with our provider and are hope to resolve this soon.
We scaled up our services to help process the load and now we see emails are being sent instantly again. We are now marking this incident resolved.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.