Feature service disruption: AUS2S, AUS4S, AUS6S (+452 more)

Update timeline

1. identified Nov 11, 2026, 03:00 AM UTC

   Degradation Started: Feature service disruption

2. monitoring Nov 12, 2026, 01:29 PM UTC

   We're aware of an issue affecting Agentforce that is preventing customers from connecting to Agentforce agents through the mobile SDK and the Life Sciences iPad application. Affected customers may encounter errors related to missing sessions or tenant keys. The issue began on November 11 at 16:15 UTC. Our investigation has identified a recent release as a potential cause, and we're coordinating a rollback to help restore service. As our investigation has progressed, we've confirmed that the issue affects more instances than initially identified. We've updated the incident posting to include these additional instances, and customers on the affected instances will now receive ongoing communications about this incident. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Nov 12, 2026, 01:37 PM UTC

   We've begun rolling back the configuration change, starting with a single test instance to confirm that it resolves the issue before proceeding with the remaining affected instances. We expect the rollback to take approximately 40 minutes per instance. Customers may continue to experience connection errors until the rollback is complete. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring Nov 12, 2026, 02:07 PM UTC

   We've rolled back a recent release on one affected instance and are monitoring the results. Errors continue on that instance, so we're investigating whether the release is the only cause. Customers using the mobile SDK and Life Sciences iPad integrations may still be unable to connect to Agentforce. We'll provide an update in 30 minutes or sooner if additional information becomes available.

5. monitoring Nov 12, 2026, 02:36 PM UTC

   Our investigation into the Agentforce connection errors affecting mobile apps shows they began as early as 03:00 UTC on November 11, before the suspected release. We've widened the investigation and identified a separate update process that ran around the time the errors began, and we're working to understand its role in the errors. We'll provide an update in 30 minutes or sooner if additional information becomes available.

6. monitoring Nov 12, 2026, 03:05 PM UTC

   We're still working to understand the recently identified update processes' role in the continued errors being observed and any changes in its process that may be contributing to the impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.

7. monitoring Nov 12, 2026, 03:31 PM UTC

   We're continuing to assess changes within the setup process and how these correlate to the impact. Customers using the mobile Software Development Kit (SDK) and Life Sciences iPad integrations may still be unable to connect to Agentforce. We'll provide an update in 30 minutes or sooner if additional information becomes available.