Salesforce incident
Mule soft feature degradation: ANYPOINTMANAGEMENTCENTER-EU, ANYPOINTMANAGEMENTCENTER-US
Resolved after 1 hour 46 minutes, affecting ANYPOINTMANAGEMENTCENTER-EU and ANYPOINTMANAGEMENTCENTER-US, on November 9, 2026.
Customers using MuleSoft application programming interfaces (APIs) protected by service level agreement (SLA)-based rate limiting policies can now make requests successfully, without receiving 401 Unauthorized (access denied) errors. We deployed the fix to all impacted regions. We completed validation and confirmed that services are restored. We apologize for how this incident affected you and your business. We will complete a full investigation to establish the technical trigger and underlying cause, and to put preventive actions in place so this doesn't happen again.
Affected components
Update timeline
- identified Nov 09, 2026, 10:59 PM UTC
Degradation Started: Mule soft feature degradation
- monitoring Nov 09, 2026, 11:54 PM UTC
Customers using MuleSoft application programming interfaces (APIs) protected by Service Level Agreement (SLA)-based rate limiting policies may receive "401 Unauthorized" errors, even with valid client credentials. As a result, API calls are rejected. This affects CloudHub 1.0, CloudHub 2.0, and Hybrid runtimes. We identified an issue with a feature setting and began deploying a fix at 23:30 UTC. We'll confirm once the fix is complete and the errors stop. We'll provide an update in 30 minutes or sooner if additional information becomes available.
- resolved Nov 10, 2026, 12:45 AM UTC
Resolved: Incident Resolved
- monitoring Nov 10, 2026, 01:00 AM UTC
Customers using MuleSoft application programming interfaces (APIs) protected by service level agreement (SLA)-based rate limiting policies can now make requests successfully, without receiving 401 Unauthorized (access denied) errors. We deployed the fix to all impacted regions. We completed validation and confirmed that services are restored. We apologize for how this incident affected you and your business. We will complete a full investigation to establish the technical trigger and underlying cause, and to put preventive actions in place so this doesn't happen again.
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