Salesforce incident
Feature service disruption: ARE2S, ARE4S, BRA2S (+293 more)
Ongoing since 11:58 PM UTC, affecting ARE2S and ARE4S and 1 more.
We're aware of an issue affecting the Field Service Lightning (FSL) Dispatch and Scheduling Console in sandbox environments. Customers can’t view or use their custom actions, which may block some sandbox deployments. Production environments aren’t affected. We’ve identified a recent release change as the likely trigger of the issue. We've paused further rollout of the release. We’re testing a rollback of the release to see if this brings customers out of impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.
Affected components
Update timeline
- identified Nov 11, 2026, 11:58 PM UTC
Degradation Started: Feature service disruption
- monitoring Nov 12, 2026, 12:32 PM UTC
We're aware of an issue affecting the Field Service Lightning (FSL) Dispatch and Scheduling Console in sandbox environments. Customers can’t view or use their custom actions, which may block some sandbox deployments. Production environments aren’t affected. We’ve identified a recent release change as the likely trigger of the issue. We've paused further rollout of the release. We’re testing a rollback of the release to see if this brings customers out of impact. We'll provide an update in 30 minutes or sooner if additional information becomes available.
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