Mule soft feature degradation: RUNTIMESERVICES-CA, RUNTIMESERVICES-EU, RUNTIMESERVICES-JP (+1 more)

Update timeline

1. identified Nov 06, 2026, 09:00 AM UTC

   Degradation Started: Mule soft feature degradation

2. monitoring Nov 11, 2026, 02:48 AM UTC

   We're aware of an issue impacting Runtime Fabric customers who manually upgrade their applications. Affected applications can't send logs, metrics, or metering data to Anypoint Monitoring, but the applications continue to run. We're working to revert a recent change to all affected regions. Customers who upgraded will need to restart the application once the roll back has completed. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. resolved Nov 11, 2026, 02:56 AM UTC

   Resolved: Incident Resolved

4. monitoring Nov 11, 2026, 03:08 AM UTC

   Runtime Fabric customers can now send logs, metrics, and metering data to Anypoint Monitoring again. We reverted a recent configuration change, restoring service. Customers who upgraded before the fix should restart their applications to restore monitoring data. Applications continued to run throughout. We apologize for how this incident affected you and your business. We will undertake a full investigation of the incident, establishing the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.