Salesforce incident

Mule soft feature degradation: MULESOFTENHANCEDEXPERIENCE-AU, MULESOFTENHANCEDEXPERIENCE-CA, MULESOFTENHANCEDEXPERIENCE-EU (+3 more)

Ongoing since 05:55 AM UTC, affecting MULESOFTENHANCEDEXPERIENCE-EU and MULESOFTENHANCEDEXPERIENCE-IN and 1 more.

monitoring Nov 09, 2026, 07:12 PM UTC

We’re investigating an issue affecting the MuleSoft Platform Cost Management dashboard in Enhanced Experience. Customers may see no data in the Budget and Optimizations panels. Mule applications continue to run normally, and the underlying cost and budget data remains intact. Customers can continue to access this data through the available API endpoints, and no customer action or data reconfiguration is required. We’ve identified a configuration change from a recent release as the likely trigger and are preparing a targeted fix to restore the dashboard connection to the stable endpoint. The fix is currently progressing through the build and validation process. We’ll provide another update in 90 minutes or sooner if additional information becomes available.

Started
Nov 09, 2026, 05:55 AM UTC
Resolved
Ongoing
Duration
● 13h 55m
Detected by Pingoru
Nov 09, 2026, 05:55 AM UTC

Affected components

MULESOFTENHANCEDEXPERIENCE-EUMULESOFTENHANCEDEXPERIENCE-INMULESOFTENHANCEDEXPERIENCE-JPMULESOFTENHANCEDEXPERIENCE-USMULESOFTENHANCEDEXPERIENCE-CAMULESOFTENHANCEDEXPERIENCE-AU

Update timeline

  1. identified Nov 09, 2026, 05:55 AM UTC

    Degradation Started: Mule soft feature degradation

  2. monitoring Nov 09, 2026, 07:12 PM UTC

    We’re investigating an issue affecting the MuleSoft Platform Cost Management dashboard in Enhanced Experience. Customers may see no data in the Budget and Optimizations panels. Mule applications continue to run normally, and the underlying cost and budget data remains intact. Customers can continue to access this data through the available API endpoints, and no customer action or data reconfiguration is required. We’ve identified a configuration change from a recent release as the likely trigger and are preparing a targeted fix to restore the dashboard connection to the stable endpoint. The fix is currently progressing through the build and validation process. We’ll provide another update in 90 minutes or sooner if additional information becomes available.

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