Engineering has identified a likely network configuration issue involving a recently added traffic-routing path. Some requests using this path are timing out when connecting to supporting services. Te

Update timeline

1. identified Oct 30, 2026, 09:14 PM UTC

   Disruption Started: serviceDisruption

2. monitoring Oct 30, 2026, 09:29 PM UTC

   We're investigating an issue affecting connectivity between some Salesforce environments and Long-Term File Storage. Customers may experience delays or intermittent failures when accessing files, and org migrations are being impacted. Our teams are actively investigating and working to restore normal connectivity. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Oct 30, 2026, 09:54 PM UTC

   Engineering has identified a likely network configuration issue involving a recently added traffic-routing path. Some requests using this path are timing out when connecting to supporting services. Teams are evaluating two mitigation options: removing the new routing path or completing the required network permissions so traffic can flow successfully. As a precaution, planned migration activity involving the affected instance has been paused while mitigation is in progress. We'll provide an update in 30 minutes or sooner if additional information becomes available.