Salesforce incident
We're investigating an issue affecting some Agentforce customers who use large language models hosted by a third-party provider. Affected requests may return errors or fail to complete.
Ongoing since 03:31 PM UTC, affecting SWE10 and USA1 and 1 more.
We're investigating an issue affecting some Agentforce customers who use large language models hosted by a third-party provider. Affected requests may return errors or fail to complete. Customers in multiple regions may be affected when their requests use the impacted capacity. The issue currently appears limited to models hosted by this provider. We're working with our service provider and reviewing changes to how requests are routed to resolve the issue. We're investigating the issue and will provide an update in 30 minutes, or sooner if we have more information.
Affected components
Update timeline
- identified Oct 30, 2026, 03:31 PM UTC
Degradation Started: featurePerfDegradation
- monitoring Oct 30, 2026, 03:48 PM UTC
We're investigating an issue affecting some Agentforce customers who use large language models hosted by a third-party provider. Affected requests may return errors or fail to complete. Customers in multiple regions may be affected when their requests use the impacted capacity. The issue currently appears limited to models hosted by this provider. We're working with our service provider and reviewing changes to how requests are routed to resolve the issue. We're investigating the issue and will provide an update in 30 minutes, or sooner if we have more information.
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