The system rejected the automated approval for the new certificate due to a missing configuration. We manually approved the request and are now reviewing it before we apply it to the affected environm

Update timeline

1. identified Oct 29, 2026, 10:56 AM UTC

   Disruption Started: onDemandSandboxOdsServiceDisruption

2. monitoring Oct 29, 2026, 11:18 AM UTC

   We're aware of an issue impacting Commerce Cloud On-Demand Sandboxes in all regions. Affected sandboxes are stuck in a Starting state, and customers can't access or restart them. We've identified an expired certificate as the cause and are renewing certificates across all affected environments. Once renewal completes, we'll restart all affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.

3. monitoring Oct 29, 2026, 11:19 AM UTC

   We created a new certificate and this certificate is going through an automated approval process. Once approved, we'll apply it across all affected environments and restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.

4. monitoring Oct 29, 2026, 11:41 AM UTC

   The system rejected the automated approval for the new certificate due to a missing configuration. We manually approved the request and are now reviewing it before we apply it to the affected environments. Once the review is complete, we'll restart the affected sandboxes. We'll provide an update in 30 minutes or sooner if additional information becomes available.