Sage experienced a minor incident on August 21, 2026 affecting MTD ITSA, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
MTD ITSA
Update timeline
- investigating Aug 21, 2026, 09:21 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- resolved Aug 21, 2026, 09:42 AM UTC
We identified an issue where customers in the UK experienced failed requests when attempting to retrieve the personal tax information. The issue is resolved and the service is available and performing as expected.