Sage experienced a minor incident on August 20, 2026 affecting Brightpearl, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Brightpearl
Update timeline
- investigating Aug 20, 2026, 08:00 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating Aug 20, 2026, 08:19 AM UTC
We are investigating an issue impacting customers in Europe where customers are experiencing intermittent errors on some Brightpearl pages such as order creating. We are currently investigating.
- monitoring Aug 20, 2026, 08:42 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Aug 20, 2026, 01:57 PM UTC
The issue is resolved and the service continues to perform as expected.